This policy outlines waiting times, no-show conditions, refund handling, and cancellation communication requirements for ChrisCrossing private transfers and chauffeur services.
Refund Policy
- If a cruise ship cannot dock as scheduled due to a Greek worker dispute, a full refund will be issued and no additional charges will be applied.
- If an airplane cannot land as planned due to a Greek worker dispute, all monies paid will be refunded and no further charges will be incurred.
- If a cruise ship is unable to dock as planned due to inclement weather conditions, 50% of the agreed amount will be charged.
- If an airplane cannot land as scheduled due to inclement weather conditions, 50% of the agreed amount will be charged.
Airport Transfers
If a client fails to appear, the full agreed amount will be charged.
The chauffeur will wait for 45 minutes as complimentary waiting time after the programmed landing of the flight. After this period, the chauffeur will make an announcement and leave.
To prevent a no-show situation, it is recommended to schedule the departure time with a margin that considers luggage waiting time, travel class, and additional requirements.
The necessary time varies based on several factors, including whether the client is travelling with only hand luggage, whether luggage collection is required, travel class, priority status, the inclusion of an airport meet & greet service, and whether the client arrives within or outside the Schengen area.
Additional time is usually required for passport control for non-Schengen arrivals. For passengers travelling economy class, a time range of 30-40 minutes from landing is recommended for intra-Schengen arrivals, and 40-50 minutes for non-Schengen arrivals.
You may request additional waiting time at an extra charge, subject to availability.
Local Transfers
If a client does not show up, the full agreed amount will be charged.
The chauffeur will wait for 15 minutes as complimentary waiting time after the programmed departure time. After this period, the chauffeur will leave.
Additional waiting time may be requested at an additional charge if available.
Port Transfers
If a client does not show up, the full agreed amount will be charged.
The chauffeur will wait for 30 minutes as complimentary waiting time after the programmed docking of the ship. After this period, the chauffeur will leave.
To avoid a no-show situation, please inform our company support team of any departure time delays from the departure port.
You may request additional waiting time at an extra charge, subject to availability.
Train or Bus Station Transfers
If a client does not show up, the full agreed amount will be charged.
The chauffeur will wait for 15 minutes as complimentary waiting time after the programmed arrival time of the train or bus. After this period, the chauffeur will leave.
Additional waiting time may be requested at an additional charge if available.
Cancellation Policy
As described above, cancellations and acknowledgements of receipt must be communicated via email or through our app.